helpdesksoftware.org - Free Help Desk Software Comparison: Open Source & Hosted HelpDesk Reviews

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DomainsData.org: Free Help Desk Software Comparison: Open Source & Hosted HelpDesk Reviews

Title:

Free Help Desk Software Comparison: Open Source & Hosted HelpDesk Reviews
Age:

13 years old
Alexa Rank:

5,776,052
Total Sites Linking In (Alexa):

22
Domain's IP Country:

United States
Status Code:

OK
IP Address:

64.90.49.74
Description:
Keywords:

helpdesksoftware.org Whois Information:

1.

Domain Name:

helpdesksoftware.org
2.

Domain Age:

13 years old
3.

Name Server 1:

ns1.dreamhost.com
4.

Name Server 2:

ns2.dreamhost.com
5.

Created:

Monday 21. October 2002
6.

Expires:

Monday 21. October 2019
7.

Domain Registrar:

GoDaddy.com, LLC

Website Important Html Tags:

TAG
TEXT
strong
The common support process is as follows when dealing with a phone request:
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When dealing with an email request, the support process changes and a new set of issues may arise:
strong
Web-based Interface
strong
Single Sign On Authentication (SSO)
strong
Branding
strong
Customization
strong
Multiple Languages
strong
WYSIWYG (What You See Is What You Get) Editor
strong
Content Restrictions
strong
Community Forums
strong
Forum Moderation
li
Customer call is received.
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Support agent asks client for their contact information and/or customer number.
li
Agent keeps the client on the line or places them on hold as he/she searches for the clientâs details within their client database or a spreadsheet.
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Once the clientâs details have been located, the support representative asks the client which product or service their issue is related to.
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Support agent then searches through a database and/or spreadsheets that are specific to that product or service. The client may be placed on hold as the agent searches through multiple sources of information.
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If the agent cannot access the necessary information, the client may be transferred to another support agent. After being transferred, the customer is usually required to supply their details again, which essentially equates to starting the support process all over again.
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If the agent was able to locate the necessary information, the issue is resolved, but has typically taken over ten minutes to handle.
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If the agent was not able to locate the necessary information or a support representative who can handle the issue, the agent tells the client that they will call them at a later date. At this point, the client has typically already invested 15 minutes of their time in the call and is left worrying about when their issue will be resolved.
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The clientâs email is received by one or several support agents.
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If the agents were busy at the time the request was received, the email may go unnoticed and the client may not receive an acknowledgment of their email for over 24 hours.
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If the clientâs request was marked as spam by the email server, the client may never receive a response to their request.
h1
A Comprehensive Guide to Help Desk Software Solutions
h3
The typical support scenario without a dedicated help desk
h3
How help desk software changes the support process
h3
When to invest in help desk software
h3
Features
h3
Cost
h3
Zendesk
h3
Kayoko Fusion
h3
Help Desk Pilot
h3
Hesk
h3
PerlDesk
h3
ManageEngine ServiceDesk Plus
h2
What is help desk software?
h2
Types of help desk software
h2
How to choose the right help desk software solution
h2
Popular help desk software solutions
h2
Additional help desk software solutions

helpdesksoftware.org IP Information:

1.

Ip Address:

64.90.49.74
2.

Country:

United States
3.

Status Code:

OK
4.

Region Name:

California
5.

City Name:

Brea
6.

Zip Code:

92821
7.

Speed test:

15.8 ms

helpdesksoftware.org Alexa Information:

5 Websites linking to helpdesksoftware.org:
xtec.cat
a1webdirectory.org
bhanvad.com
botw.org
01webdirectory.com

Websites related to helpdesksoftware.org:
thehelpdesker.com
helpdesks.com
helpdesklist.com
helpdeskindustry.com
helpdesk.com

Top Keywords from Search Engines:
helpdesk software, helpdesk open source, open source help desk, open source help desk software, topdesk free

Site Screenshots:

Screenshot created on Wednesday 18. May 2016

This is a screenshot of helpdesksoftware.org, created on Wednesday 18. May 2016
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Google Ranking Screenshots:

Screenshot created on Wednesday 18. May 2016

This is a Google Top 10 results' screenshot for keyword Free Help Desk created on Wednesday 18. May 2016.
The position for keyword Free Help Desk is: Not in top 10
Google Ranking Position checked from US (United States of America) Ip Address on Wednesday 18. May 2016.
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